Refund policy
Refund Policy
We want you to be happy with your order. If something isn’t right, please contact us and we’ll do our best to make it right.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging when possible.
To start a return, please contact us at:
Please include your order number and a brief note about the issue.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service for returns. Idle Made is not responsible for returned items that are lost in transit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at info@bigredbrands.com within 7 days of delivery.
Please include your order number and photos of the item and packaging, if applicable. We’ll review the issue and do our best to make it right.
Non-Returnable Items
Custom, personalized, or made-to-order items may not be eligible for return unless they arrive damaged, defective, or incorrect.
Gift cards, if offered, are non-returnable.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or credit card company to process and post the refund.
Original shipping charges, if any, are non-refundable unless the return is due to our error.
Exchanges
The fastest way to exchange an item is to contact us at info@bigredbrands.com. If the item you want is available, we’ll let you know the best way to proceed.
Questions?
If you have any questions about returns, refunds, or exchanges, please contact us at: